Terms of Service
Last updated 18 October 2026
These terms apply whenever you request a quote or book a delivery with Priority Solutions LTD ("we", "us"). Please read them before you book.
1. What we do
We arrange deliveries for you. The collection, transport and delivery are carried out by our carrier partners, and their terms of carriage also apply to your shipment. We act as your booking agent and point of contact.
2. Quotes and prices
- All quotes and prices are in pounds sterling (GBP). We are not VAT registered, so no VAT is added.
- Instant parcel prices are valid for 1 hour and are fixed once you pay, as long as the details you gave are correct. If you pay later, we re-check the price before taking payment.
- Quotes for pallets, crates, furniture, cars and bikes are sent by email and are valid for 7 days.
- Your booking is confirmed only once payment has been received.
3. Your information must be accurate
You must give accurate sizes, weights, contents, addresses and phone numbers for both the sender and the receiver. Items must be packed securely for transport. Prices and carrier liability are based on the information you provide.
4. Prohibited and restricted items
Our carriers' rules apply. You must not send prohibited items, and restricted items may only be sent where the carrier allows it. These include, but are not limited to: lithium and other batteries, liquids, aerosols, flammable or hazardous goods, alcohol and tobacco, cash, precious metals and jewellery, firearms and weapons, perishable food, live animals, drugs and medicines, and anything illegal in the origin or destination country. If in doubt, ask us before you book.
5. Customs, duties and taxes
For international deliveries you are responsible for making sure customs information (contents, values, quantities and reasons for export) is true and complete. Any duties, taxes and customs charges in the destination country are payable by you or the receiver, not included in our price unless we say so in writing.
6. Delays, damage and loss
Delivery times are estimates. Delays, damage and loss are handled under the carrier's terms and the cover option you chose at booking. Claims must be supported by photos, proof of value and the original packaging where possible, and reported to us promptly, ideally within 48 hours of delivery.
7. Extra charges
The carrier may charge extra, which we will pass on to you, if the information you gave was wrong (for example size or weight), if a collection or delivery fails because nobody was available or the item was not ready, or for difficult access such as stairs without a lift, restricted parking or long carries.
8. Our liability
Our total liability to you for any booking is limited to the price you paid for that booking, plus any cover you purchased, as handled under the carrier's terms. We are not liable for indirect or consequential loss, such as loss of profit or business. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any liability that cannot be limited by law, and your statutory rights as a consumer are not affected.
9. Cancellations and refunds
See our Refund and Cancellation Policy.
10. Complaints
If something goes wrong, email support@prioritysolutionsltd.com with your booking reference. We aim to acknowledge complaints within 2 working days and to reply in full within 14 days, working with the carrier where needed.
11. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Contact us
Priority Solutions LTD, registered in England and Wales, company number 15298528. Registered office: Office 4203, 182-184 High Street North, East Ham, London, E6 2JA. We are not VAT registered.