Refund and Cancellation Policy
Last updated 18 October 2026
You can cancel a booking before collection. This page explains when you get your money back and how to ask.
Cancelling 24 hours or more before collection
If you cancel at least 24 hours before your collection date, you get a full refund.
Cancelling less than 24 hours before collection
If you cancel less than 24 hours before your collection date, we cannot refund you, because the carrier charges us for the collection.
If we cannot arrange your delivery
If we are unable to arrange your delivery, we will refund you in full.
How to cancel
Reply to your booking confirmation email, email support@prioritysolutionsltd.com, or message us on WhatsApp. Please include your booking reference. Your cancellation time is when we receive your message.
How refunds are paid
Refunds go back to the card you paid with, usually within 5 to 10 working days depending on your bank.
Unpaid quotes
If you have not paid yet, there is nothing to refund. Simply let us know you no longer need the delivery.
Contact us
Priority Solutions LTD, registered in England and Wales, company number 15298528. Registered office: Office 4203, 182-184 High Street North, East Ham, London, E6 2JA. We are not VAT registered.